Exploring Data Solutions: Do You Really Need a Customer Data Platform?
First: What is a CDP?
A Customer Data Platform (CDP) is a sophisticated application designed to collect and consolidate customer data generated across a range of organizational touchpoints and channels into a centralized database. This platform provides essential data unification, identity resolution, analysis, and activation functionality.
As a result, marketers and customer experience teams can gain a complete, holistic view of their customers through a “golden record” or “unified customer profile.” By leveraging the segmentation capabilities within a CDP, businesses can deliver hyper-personalized, data-driven consumer engagement across multiple marketing channels, enabling them to improve customer experiences and drive revenue growth.
What Does a CDP Do?
CDP functionality typically includes:
Sounds Great, But Do You Need a CDP?
While a CDP clearly brings value to an organization, it isn’t necessarily for everyone. Or more specifically, it isn’t for everyone yet. In a crawl/walk/run methodology for data, a CDP is in the “run” portion.
You do not need a CDP if:
Other options in the crawl and walk categories allow clients to have a universal client profile with all of the data overlays for unique or dynamic experiences across channels without the pricing or time intensity to manage.
One ready-to-use alternative for many brands is a Customer Data Repository (CDR). Similar to CDPs, CDRs provide a holistic view of customers and their interactions with the brand. CDRs are also driven by data and enable communications that reach customers at relevant moments via their preferred channel to drive desired behaviors.
Free Resource: Customer Data Solution Readiness Checklist
Tandem Theory supports clients across customer data and technology needs including solution vetting, implementation and segmentation strategy.
Need help deciding if a CDP or CDR is right for you? Reach out at firstname.lastname@example.org.
Ready to move forward with a customer data solution? Ensure it is set up to successfully meet your organization’s needs: